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Customs Administrator

customs adminFLS is a digital freight forwarding company, with sector leading service and innovative technology delivering dedicated road transport solutions for manufacturers and distributors across UK and Europe.

FLS has a friendly, can-do culture and our successful candidate will be working in the international customs function at our Pontypool offices.

Your development and success in the team is our priority, full training will be given on FLS objectives, delivery model and internal systems.

We are looking for someone excellent customs experience, demonstrating a successful career history, a passion for driving growth within a business and a commitment and enthusiasm in delivery the highest customer and colleague service standards.

Objectives of the role

To manage all internal customs requests provided from the international operational team


Key responsibilities

  • Arranging and ensuring all customers have completed FLS direct representation form for UK
  • Extracting full details of requirements taken from customs-based template or commercial invoice
  • Liaison with EU agents, and provision of details in required format to raise any EU imports or exports
  • Quality checking of all documents received from outsourced requirements
  • Review of job booking requirements against commercial invoice
  • Raising necessary export, import and T-1 documents
  • Timely Issuing of customs documents back to the international operations team
  • Liaison with International operational team, managing all customs requirements
  • Feedback to International team on missing requirements
  • Problem management with any export or import issues while in transit
  • Acting as a point of contact for international team for urgent requirements
  • Updating document processing within customs run sheet giving operational team full awareness of progress and costs
  • Recording number of customs documents raised, pending, financials and any issues

Minimum Expectations

  • Raising of UK Exports < 2 hours
  • Raising of T-1 < 4hours
  • Raising of outsourced requirements (EU import/export) < 24 hours

Recording number of customs documents raised, pending, financials and any issues

Desirable experience

  • UK import and Export entry declaration processing
  • CDS knowledge
  • Raising Transit documents
  • TSS

Desirable qualities

  • IT literacy, IT skills including ability to use Excel, Word, Outlook and internal data systems.
  • Communication skills – both verbal and written (degree of email and telephone traffic)
  • Organisation and prioritisation of tasks
  • Must be enthusiastic and have a driven attitude combined with a strong work ethic
  • Great attention to detail

Benefits provided

  • Laptop and mobile phone
  • Full Private Medical Insurance
  • Discounted Gym Membership
  • Holidays + Bank Holidays + additional day Birthday leave
  • Additional holiday accrual each year worked – up to 7 years.
  • Wellbeing support programme – Reddot 365
    • access to a range of support programmes with mini health checks, and access to an external 24/7 confidential helpline)
  • Monthly Kudos recognition scheme
  • Free Parking

CV and cover letter to [email protected]








FLS are a fantastic team of people, from the top management down. Every member of the team I have had the pleasure to work with has been extremely helpful and has provided a fast effective solution to the requirement I have given them

Logistics Manager

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