Carrier Portal Changes

Your login is changing on the FLS Carrier Portal

What’s changing?
From the 21st of March, you’ll need to log in to the desktop version of the FLS Carrier Portal using your email address. (But you’ll continue to log in to our mobile apps using your username.)
Plus, when you log in to the FLS Carrier Portal on your desktop you’ll be asked to update your password.

You’ll then use your updated password to log in to both the FLS Carrier Portal on desktop and our mobile apps.

QUESTIONS

Why are you introducing a new login?
Simply put, everything we do is designed to make our platform the safest, most secure, and most efficient platform serving the UK’s transport & logistics industry.

As part of this, we’re asking you to change the way you log in to the FLS Carrier Portal.

What will I need to do?
You’ll need to log in to the FLS Carrier Portal desktop using your email address and create a new password.
You’ll then need to confirm your new password within 24 hours, by clicking on the button in the email we send you. This will update your password on the desktop and all mobile apps.

Why must I ‘confirm’ my password update via my inbox (within 24 hours)?
When you create your new password, we’ll send you an email. You’ll need to click the button in the email within 24 hours to confirm you’ve updated your password.

This is just another security preauction. It helps us prevent fraudulent password updates.

If you fail to confirm your password update within 24 hours, don’t worry. You’ll get another chance to update your password when you next log in.

Will this increase the time it takes for me to log in to the FLS Carrier Portal?
No – the time taken to log in to the FLS Carrier Portal won’t change.

What will happen to my username?
You’ll only need your username to log in to FLS Carrier Portal mobile apps.

Will I need to change my password?
Yes – we’re asking all FLS Carrier Portal users to change their passwords for security reasons.

What are the password requirements?
To ensure your password is strong, make sure to choose a password that:

• Is at least 8 characters long
• Includes at least 1 upper case letter
• Includes at least 1 lower case letter
• Includes at least 1 digit and;
• Includes any of these special characters (you’ll need one, minimum): !?@#$%^&*()_-£

They’re the guidelines we’re asking you to follow when creating your new password.

More tips for creating your new password
When creating your new password, follow the guidelines above. You should also:

• Avoid using easily guessable information, such as your name, address, or phone number
• Avoid using common words or phrases
• Avoid using a password you use elsewhere

An example of a best-practice password

An example of a strong password might be: 21ExCH4nG3**!48

How will the users in my account be affected?
All company users will need to log in to the FLS Carrier Portal desktop using their email addresses and new passwords. They’ll also need to use their new password to log in to all FLS Carrier Portal mobile apps.

What if I’m unable to access my inbox?
If you’re unable to access your inbox, you can raise a support request. We’ll help you out.

As time goes on, we’ll continue proactively safeguarding your account security. You may therefore see further security updates in the near future – keep an eye out!

Why am I being asked to update my password again?!
When you attempt to update your password, we’ll send you an email. You need to click the button in this email within 24 hours to confirm you’ve updated your password.

If you fail to confirm your password update within 24 hours, you’ll be asked to update your password again when you next log in.

I thought I’d updated my password. But now I can’t log in!
When you create a new password, we send you an email. You need to click the button in the email  within 24 hours to confirm you’ve updated your password. This is just another security preauction that helps us prevent fraudulent password updates.

If you fail to confirm your password update within 24 hours, your password will not update. It will remain unchanged. You’ll need to log in to the FLS Carrier Portal using your ‘old’ password. When you do, you’ll be asked to update your password once again. Update your password then confirm the update by clicking the button in the email we send you!

What should I do if I’ve forgotten my email address?
If you’ve forgotten (or don’t have access to) your email address, submit a request to our support team here. We’ll get back to you within the hour (during business hours) to help you access your account